Our Services
TransitCare is a not-for-profit organisation providing a range of services to seniors, people with disabilities and those who have difficulty getting around.
Our fleet of vehicles provides door-to-door transport to people in local communities who are unable to get out and about.
We also offer a Social Support programme for those looking to enjoy some time away from home.
This year, TransitCare celebrates 30 years of service, assisting our clients to maintain their independence and remain connected to their local communities. We celebrated with a staff function on Saturday night and a client function today.
We are a very proud local organisation, founded in Logan City back in 1992 by a lady by the name of Ann Langley. Ann helped form a support group for people with MS (Multiple Sclerosis) with one of the main aims being to assist with transporting each other to their hospital and medical appointments. This initial service was voluntary and we received government funding in 1994, becoming incorporated as Logan and Albert North Disability Services (LANDS) and rebranding to TransitCare in 2012.
From these humble beginnings, a lot of dedication and the many people who gave selflessly of their time, TransitCare is now Australia’s largest and most experienced community transport provider, delivering over 270,000 trips per year. We now proudly service not only Logan City, but Redlands, Brisbane South, Mt Tamborine, Gold Coast, Townsville, Cairns, Charters Towers, Ingham, and surrounding areas.
We are only one call away……. Please enjoy our 30th anniversary celebration video.
Supporting Your Independence
We understand that you prefer to live independently, surrounded by friendly faces, local shops and a familiar environment. We also know that there may be a time that you are no longer able to drive, and that relying on family and friends to get around can be difficult.
People often ask if they can travel with us even if they still have their own car and drive around their area. The answer is YES!
Even if you feel confident driving yourself locally, you can still use the services of TransitCare to travel further afield. We will support your independence and connect you to your local community.
We are here to help you stay connected to your community, ensuring that you can continue to visit your family and friends, get to your appointments and keep up with your social activities.
Phone 3422 7900 and talk to our TransitCare team today.
Community Transport
People use TransitCare services when driving a car is a chore, or no longer even possible. Some have a disability or condition that prevents them from driving. Others prefer to no longer travel on major roads or by public transport.
Other people travel with us if they need to attend one of the major hospitals for an appointment, as the cost of parking can be unaffordable and the drive there challenging.
The public face of TransitCare is undoubtedly our bright and distinctive Community Flyers. This fleet of fully customised vehicles includes cars, wheelchair accessible vehicles and buses.
This service is pre-booked, door-to-door, and sometimes shared, allowing you to travel to the bank or post office, hospital and medical appointments, the pharmacy, shopping, social and recreational outings, the gym, swimming or the library, the hairdresser, veterinary appointments, or on group outings. We take you anywhere you need to go!
We travel throughout Brisbane South, Logan and Redlands Cities, Gold Coast, Townsville, Charters Towers, Ingham, Cairns and surrounding areas.
It takes a special person to excel behind the wheel and our fabulous and friendly team will help you get to where you need to be with the peace of mind that comes from being transported by people who love what they do.
While highly competent and possessing clean driving records, our drivers are also accredited first-aiders and trained in assisting our clients and their varying degree of needs. They will assist you to the vehicle, take you to your appointment and, when your trip is complete, deliver you safely back home.
Whatever your reason for travel, if you have reached a point in your life where you need extra assistance getting out and about, why not catch a Community Flyer and leave the driving to us!
Social Support Services
It brings people together to learn and interact in a variety of activities including painting, craft, knitting and crocheting, quizzes and board games. Our clients also enjoy a variety of guest speakers and entertainers, themed morning teas and lunches, concerts and increased activity hours for fun, fitness and mind skills.
The programme helps to build and maintain skills to assist people with a disability to live in the community and for seniors who wish to mingle!
Our clients also travel from the areas of Brisbane South, Redlands, Logan and Western suburbs on day trips out and about in Brisbane and the surrounding regions. This is provided for a small client contribution for each trip with clients buying their own lunch.
Tech Savvy Classes
It’s never to late to learn new skills and we are continuing to run our Tech Savvy classes in 2022.
You will undertake a 20 hour course across two weeks at our Head Office, learning all aspects of your device. By the end of this course, you will be generally confident in the use of your device.
There is no cost to eligible clients and you will receive a snack and transport to and from your home.
Group Travel
Community Flyer Adventures
Community Flyer adventures are suitable for our more mobile clients who love going out on full day trips to new places further afield. Brisbane clients travel on the second Thursday of the month with Logan clients travelling on the fourth Thursday.
You are collected from home and taken to a central location to board our 40 seater coach. Accompanied by our driver and volunteer, you will enjoy a day of travel, morning tea, lunch and sometimes an activity before being delivered safely home.
Men on the Move
If you are a man tired of the daily routine who would love to get out and about with other like-minded, local men, then Men on the Move is for you! Reserve the first Thursday of each month to meet up with new mates and catch up with old ones. Even bring along a mate or two of your own!
We will collect you from your front door and connect you with other men for a great day out. You will be accompanied by our driver and volunteer and enjoy lunch, a drink of choice and sometimes an activity, before being delivered safely home. Find your circle of mates today at Men on the Move.
Women who Wander
If you are a woman looking for some creative adventures and divine experiences, join our Women who Wander, a group of other like-minded, local women who love a great day out! Reserve the third Thursday of each month to meet up with new friends and catch up with old ones. You can even bring along a few friends of your own!
We will collect you from your front door and connect you with other local women for boutique shopping, restaurant dining, creative outlets and great adventures. You will be accompanied by our driver and volunteer and enjoy morning tea and lunch and sometimes an activity, before being delivered safely home. Find your circle of friends today at Women who Wander.
If you are interested in joining our group of happy clients for any of these activities, phone 1300 153 636 and talk to our TransitCare team today.
Phone 3422 7900 and talk to our TransitCare team today.
Access and Eligibility
Accessing services is a simple, two-step process:
- Call TransitCare between 7.30 am and 5.00 pm, Mondays to Fridays on 1300 153 636.
- A TransitCare team member will be there to help you navigate through the process on behalf of your family member and will take you through each stage of the journey.
Call our TransitCare team on 1300 153 636 and we will assist you with your eligibility criteria.
Aged Care Services
You are eligible for transport under Aged Care services if you –
- Live in Brisbane South, Logan and Redlands Cities, Gold Coast, Townsville, Charters Towers, Ingham, Cairns and surrounding areas.
- Are 65 years and over (50 years and over for Aboriginal and Torres Strait Islander People)
- Require travel assistance.
Visit www.myagedcare.gov.au for further, detailed information. My Aged Care is the starting point to access Australian Government funded services.
NDIS Disability Support Services
We are an accredited NDIS provider and can help you get to your destination safely and efficiently. You are eligible for our services if you are under 65 years of age, have a permanent and significant disability and qualify under the National Disability Insurance Scheme (NDIS).
If you are just starting your NDIS journey, TransitCare can assist you through the process to help you:
- Understand how the NDIS will work for you.
- See if you meet the eligibility criteria.
- Familiarise yourself with the language used.
• Help you prepare for your planning meeting. - Provide you with a statement of previous trips (if you are an existing client).
- Explain what supports may be available to you.
Once you have been assessed as meeting the eligibility criteria, you will meet with an NDIS planner to discuss your lifelong needs and goals.
You will be able to access all reasonable and necessary disability supports as agreed in your individual plan. This means they are related to your disability and are required for you to live independently in the community and to work towards achieving your goals and aspirations, over your lifetime.
Your plan will generally be in place for 12 months. However, if your needs change, you can ask for it to be reviewed.
We are a registered provider of Assist-Travel/Transport in the NDIS. Once you receive your NDIS plan, you will also receive funding to pay for the transport included in your plan.
Please advise your planner that TransitCare is your preferred transport provider.
Visit www.ndis.gov.au for further, detailed information.
Transport Costs
Our service is subsidised by the Commonwealth Government which aims to ensure a fair and equitable approach to user charging. There is a client contribution cost involved which varies depending on the distance travelled.
From 1 July 2024, the client contribution is:
| Distance | Cost per trip |
| 0-10.99kms | $10.00 |
| 11-20.99kms | $18.00* |
| 21-30.99kms | $26.00 |
| 31-40.99kms | $50.00 |
| 41-50.99kms | $66.00 |
| 51kms+ | Negotiable |
*Social trips are restricted to 20km. We also request that local GP/Health visits are within 20kms. Please speak to our contact Centre team for any exceptions.
All Home Care packaged clients are charged a per km rate, invoiced to your care provider. We can transport you to your appointments or out shopping within 20 km of your residence. Longer trips can be quoted by negotiation.
Payments
We are a cashless organisation and payments can be made by credit card, cheque/money order or Electronic Funds Transfer.
Agencies
Do you need help transporting your community?
We are able to provide brokered or contracted transport to other agencies and have been doing so for several years on behalf of many agencies in our region.
These include Queensland Ambulance Service, Bolton Clarke and some 20 other agencies.
TransitCare covers the Brisbane South, Logan and Redlands Cities, Gold Coast, Townsville, Charters Towers, Ingham and Cairns. We are able to develop sub-contracting solutions to social service agencies in our area, including management of fleet vehicles of agencies.
We can provide:
- Point to point transport for your clients, and
- Group transport, including social support funded outings.
You are able to purchase empty seats in our transport infrastructure at a lower price than operating your own fleet.
If your organisation is funded for transport or social support and you are interested in how we may help you, phone 1300 153 636 and talk to our TransitCare team today.
Partnerships
New delivery partner for Mount Tamborine Demand Responsive Transport service
Mount Tamborine customers who use the flat fare taxi are encouraged to familiarise themselves with upcoming changes to the service due to a new delivery partner.
TransitCare will run the Mount Tamborine DRT service from 3 July following a competitive tender process.
There will be no change to the fares or service areas, but customers are advised the booking phone number will change to a free call number 1300 153 636.
Service improvements will include enhanced reliability and a better match of vehicle type with customer mobility needs.
Customers with regular travel pattens will also be able to place recurrent bookings, meaning they could book once and only need to call TransitCare again if they wish to cancel a booking.
There will also be a change to the drop-off and pick-up area at Beenleigh and Helensvale stations.
“Since 2011 residents in Mount Tamborine have had a flat fare taxi option to connect to the wider public transport network, and the service now carries about 3,500 passengers a year”, said Translink Acting Deputy Director-General, Peter Milward.
“Since November 2022, eight services a day have also been trialled between Mount Tamborine and Helensvale station and will continue until June 2024.
“The Helensvale trial services have been well received by the Mount Tamborine community, with patronage growing over 40 per cent from December 2022 to March 2023.
“The Mount Tamborine services have proven popular with locals and visitors alike and I am confident that TransitCare will continue to provide a strong service for the area”, Mr Milward added.
Chief Executive Officer of TransitCare, Terry O’Toole said “We appreciate the confidence that TMR has placed with TransitCare and we look forward to delivering this service for the people on Mount Tamborine.
“We are excited and hope this service is the first step to further opportunities for the people of Mount Tamborine. Connecting people to their communities is the enduring vision of TransitCare.
“We feel privileged that TMR has committed to a long-term contract that provides certainty and stability for this service to grow. With this certainty customers can now plan their transport requirements understanding the service offering will be reliable and consistent.”
Further information
- The Mount Tamborine service picks up customers from Mount Tamborine, North Tamborine, or Eagle Heights before heading down the mountain and across to either Helensvale or Beenleigh train station.
- Customers can transfer to a bus, train, or taxi at both stations while Helensvale station also offers connection to G:link trams and Beenleigh station to long distance interstate coaches.
- A one-way fare to or from Helensvale is $10 for adults and $5 for concessions.
- A one-way fare to or from Beenleigh is $12 for adults and $6 for concessions.
- More information is available online at www.translink.com.au/mt-tamborine